ESIC launches centralised digital patient feedback system across hospitals

New Delhi ( Pallavi Srivastava) : The Employees’ State Insurance Corporation has launched a centralised online patient feedback system across all hospitals and dispensaries nationwide to capture real‑time patient experience on cleanliness, staff behaviour and medicine availability, an official statement said on Monday.

The system is equipped with OTP validation, multilingual support, and real-time monitoring dashboards to instantly flag service ratings below 3 for immediate corrective action, the statement from the Ministry of Labour & Employment said.

The digital platform enables Insured Persons (IPs) and beneficiaries to seamlessly share their healthcare experiences, raise specific concerns, and provide actionable suggestions for institutional improvement.

To ensure wider participation and absolute ease of access, the system offers multiple feedback channels for the beneficiaries. After availing services through the ESIC HIS (Dhanwantri) Module beneficiaries receive a direct feedback link via SMS.