{"id":1317,"date":"2026-06-02T13:16:02","date_gmt":"2026-06-02T07:46:02","guid":{"rendered":"https:\/\/theindianview.in\/en\/?p=1317"},"modified":"2026-06-02T13:16:02","modified_gmt":"2026-06-02T07:46:02","slug":"esic-launches-centralised-digital-patient-feedback-system-across-hospitals","status":"publish","type":"post","link":"https:\/\/theindianview.in\/en\/esic-launches-centralised-digital-patient-feedback-system-across-hospitals\/","title":{"rendered":"ESIC launches centralised digital patient feedback system across hospitals"},"content":{"rendered":"\n<p><strong>New Delhi ( Pallavi Srivastava) : <\/strong>The Employees\u2019 State Insurance Corporation has launched a centralised online patient feedback system across all hospitals and dispensaries nationwide to capture real\u2011time patient experience on cleanliness, staff behaviour and medicine availability, an official statement said on Monday.<\/p>\n\n\n\n<p>The system is equipped with OTP validation, multilingual support, and real-time monitoring dashboards to instantly flag service ratings below 3 for immediate corrective action, the statement from the Ministry of Labour &amp;amp; Employment said.<\/p>\n\n\n\n<p>The digital platform enables Insured Persons (IPs) and beneficiaries to seamlessly share their healthcare experiences, raise specific concerns, and provide actionable suggestions for institutional improvement.<\/p>\n\n\n\n<p>To ensure wider participation and absolute ease of access, the system offers multiple feedback channels for the beneficiaries. After availing services through the ESIC HIS (Dhanwantri) Module beneficiaries receive a direct feedback link via SMS.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi ( Pallavi Srivastava) : The Employees\u2019 State Insurance Corporation has launched a centralised online patient feedback system across all hospitals and dispensaries nationwide to capture real\u2011time patient experience on cleanliness, staff behaviour and medicine availability, an official statement said on Monday. The system is equipped with OTP validation, multilingual support, and real-time monitoring &hellip;<\/p>\n","protected":false},"author":2,"featured_media":1318,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[134],"tags":[],"class_list":["post-1317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ESIC launches centralised digital patient feedback system across hospitals - The Indian View - English News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theindianview.in\/en\/esic-launches-centralised-digital-patient-feedback-system-across-hospitals\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ESIC launches centralised digital patient feedback system across hospitals - The Indian View - English News\" \/>\n<meta property=\"og:description\" content=\"New Delhi ( Pallavi Srivastava) : The Employees\u2019 State Insurance Corporation has launched a centralised online patient feedback system across all hospitals and dispensaries nationwide to capture real\u2011time patient experience on cleanliness, staff behaviour and medicine availability, an official statement said on Monday. 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